Fixing QuickBooks Error 6190 and 816: Easy Step-by-Step Guide

QuickBooks Error 6190

QuickBooks is an essential tool for many businesses, but occasionally users may encounter errors like Error 6190 or Error 816. These errors typically occur when QuickBooks is unable to access or verify the company file. Let’s dive into the causes and solutions for these issues, so you can get back to managing your business finances seamlessly.

QuickBooks Error 6190

What is QuickBooks Error 6190?

QuickBooks Error 6190 usually appears when there is a mismatch between the company file and its associated transaction log file. This can happen if the file is not being accessed in multi-user mode, or if the company file has been moved or damaged.

Common Causes of Error 6190:

  • The company file is being used by another user while you try to open it.
  • QuickBooks cannot find the transaction log file.
  • The file or folder containing your QuickBooks company file is corrupted or moved.

What is QuickBooks Error 816?

Error 816 is typically a result of a corruption or issue with the transaction log files, preventing the QuickBooks company file from being accessed properly. This can happen if the file is damaged, or if the network or server permissions are not configured correctly.

Common Causes of Error 816:

  • Missing or corrupted .TLG (transaction log) files.
  • Insufficient network permissions.
  • File is being accessed or used in a multi-user environment without the proper setup.

How to Fix QuickBooks Error 6190 and 816

Before troubleshooting the error, ensure that you are logged in as an administrator on your Windows PC. If you are not, right-click on the QuickBooks Desktop icon and choose Run as Administrator to open QuickBooks with administrative privileges.

QuickBooks File Doctor is a tool designed to resolve common network and company file issues. When you run QuickBooks File Doctor, it automatically scans for and identifies problems, then fixes them. Follow these steps to repair your company file using QBFD:

Step 1: Repair File Damage using QuickBooks File Doctor

  1. For QuickBooks Desktop 2019 or later: Click the Help tab and select QuickBooks Tool Hub.
  2. For older versions of QuickBooks Desktop: Search for QuickBooks Tool Hub on the official QuickBooks website.
  3. Download and save the Tool Hub installation file, named QuickBooksToolHub.exe, to an easily accessible location on your computer.
  4. Run the installer file and follow the prompts to agree to the license agreement and complete the installation.
  5. If you don’t see the Tool Hub icon on your desktop, search for it in the Windows search bar and open it.
  6. In the Tool Hub, go to the Company File Issues tab and select the QuickBooks File Doctor tool.
  7. Browse or manually select the company file that is experiencing issues. QuickBooks File Doctor will automatically scan and repair any damage to the file.

Step 2: Utilize Quick Fix My Program Tool from QuickBooks Tool Hub

The Quick Fix My Program tool helps quickly refresh your QuickBooks Desktop installation and re-register it, resolving common application errors like Error 6190. Follow these steps to download and install the QuickBooks Tool Hub to use the Quick Fix My Program tool:

  1. Click HERE to download the QuickBooks Tool Hub.
  2. Go to your computer’s Downloads folder and double-click the QuickBooksToolHub.exe file. Follow the on-screen instructions to install the QuickBooks Tool Hub.
QuickBooks Error 6190

3. After the installation is complete, close QuickBooks and any other open programs.

4. Open the QuickBooks Tool Hub and select QuickBooks Fix My Program to refresh the QuickBooks Desktop application.

QuickBooks Error 6190

5. Wait for the tool to refresh QuickBooks. This may take up to a minute.

6. Once the process is complete, open your company file in QuickBooks again.

    If the error persists, follow the next troubleshooting steps to force QuickBooks to create new network data and transaction log files.

    To proceed, open the QuickBooks Tool Hub from your desktop and go to the Program Problems tab.

    Step 3: Rename QuickBooks .ND and .TLG Files

    Damage to QuickBooks .ND and .TLG files can often cause errors like 6123. To resolve this, you can rename these configuration files, which will prompt QuickBooks to create new, uncorrupted versions. Follow these steps:

    1. Open Windows File Explorer and navigate to the QuickBooks installation directory.
      Typically, QuickBooks is installed in C:\Users\Public\Public Documents\Intuit\QuickBooks.
    QuickBooks Error 6190

    2. Locate the files with the same name as your company file, but with .ND and .TLG extensions.

    3. Right-click each of these files and select Rename.

    4. Add .OLDFILE to the end of each file name (e.g., companyfile.ND becomes companyfile.ND.OLDFILE).

    5. Open QuickBooks and try to access your company file again.

      If the error 6190 or 816 persists, proceed to the next troubleshooting step.

      Step 4: Restart All Computers in the Network, Including the Server

      Sometimes, a simple restart can resolve complex issues. If you’re encountering error code 6190, follow these steps to restart both the server and the workstations in your network:

      1. Restart the server hosting the company file.
      2. Next, restart all workstations connected to the network.
      3. Open QuickBooks on the server first, then open it on the workstations.

      If the error 6190 or 816 persists, proceed to the next troubleshooting step and consider moving the company file to local storage.

      Solution 5: Move QuickBooks Company File to Local Storage

      QuickBooks can easily access a company file saved on your device’s local storage, as opposed to accessing it from a server or the cloud.

      1. Copy the company file from the server to a USB storage device.
      2. Transfer the file to the workstation where you’re trying to open it.
      3. Open QuickBooks Desktop and access the company file from local storage.

      If you still encounter the “QuickBooks is unable to open this company file 6190” error, you can try repairing the QuickBooks Desktop installation using the QuickBooks Desktop Install Diagnostic Tool.

      These troubleshooting steps can help resolve the error. However, if the issue persists and your system continues to display QuickBooks error code 6190 or 816 while opening the company file, we recommend contacting one of our experts at +1 (888) 538 1314. Our experienced professionals can provide immediate assistance in resolving the QuickBooks error 6190.

      Leave a Reply

      Your email address will not be published. Required fields are marked *